Dual GivEnergy AIO not charging to set percentage

PeteC

I'm thinking that this is probably a problem for GivEnergy, but before I attempt yet again to contact them, I thought I'd ask if anyone has any ideas here.
We've recently had a 2nd AIO installed. Now that WonderWatt (WattID:recent-cake) is asking to charge at a set percentage of maximum power, the Wonderwatt is able to ask it to charge at appropriate times, driven by Octopus' IOG. However, Slot one is set manually on the app at 92% maximum SOC, but I've configured WW to always charge to 100% at the moment. I can see WW send the commands to the AIO Gateway to enable the charge slot, set the percentage charge rate, and the percentage state of charge (100%). However, the gateway appears to reply that the SOC is already set at 100%, but then proceeds to only charge to 92%.
I've seen the post about firmware versions, and the battery firmwares are out of date (D0.616-A0.616), so I'll be asking GivEnergy (or probably my installer) to upgrade them, but the Gateway is on A0.013.
Also Amazon Alexa always claims battery SOC is 0% - but clearly nothing to do with WW.

duplada

PeteC I'm thinking that this is probably a problem for GivEnergy

Ideally you really only want one exclusive method of Inverter control (WW or App or Portal?), otherwise conflicts are bound to occur.

I very much doubt that the issues that you describe are down to AIO Firmware revision. I would though contact GE and ask them to activate the Customer Firmware upgrade option, which can then be found (when activated) on your AIO's "Software" tab in the portal. You will then be able to upgrade to Firmware AO.618 at your convenience, though it may well re-calibrate your batteries, so be prepared for that (suitable time etc).

To be sure of root cause of the issues you are describing, I would reset all the settings in the app and portal to defaults. Then test again using WW exclusively. Report back here your results and post a screen grab of the portal command sequences. This will enable @admin, and other users here to understand the situation and advise accordingly.