Charging

kayjay55

Hi , I am new to solar and still learning , joined WW one month ago and have been finding it helpful and reliable until last couple of nights when the battery did not charge during the early morning Agile slots which had been selected by WW on the previous afternoon . Those slots had been highlighted with blue but the following mornings they were no longer highlighted and the battery had not been charged . I am able to set charge manually with GE app . I tested the WW API connection and this seems ok , so I am unable to figure out what has gone wrong . My WW ID is creative-load , would appreciate your guidance please .

admin

kayjay55 we can’t see anything obvious what has caused this atm, but will investigate in more detail.

admin

kayjay55 Having looked into this in some more detail, it does look like the charge instruction was sent to Giv correctly and successfully received, see our diagnostics log.

You should also see this from you Giv inverter log (My Inverter, right hand top cog, Remote Control, then scroll down to the bottom), you should find out successful charge instructions there.

A charge instruction was set from 22:30 to 16:00 - as all the slots were selected based on your Octopus Agile price threshold of importing anything below 9.8p and prices being below that for today.

I suspect this is a UI glitch in the front end due to the condensed block spanning the original Agile window.

kayjay55

admin
Many thanks for checking this for me . I have attached a screenshot , it does seem to show that there was no activity between 2358 last night and 0639 this morning when I manually started charging after seeing that none of the selected Agile slots had been used .
Does your last sentence basically mean that I had too many slots selected as a result of the unusually (?) high number of very cheap slots available today ? …. and if so - and it happens again - would the solution be for me to deselect some of the available cheap slots ie reduce the high number of them to break up the condensed block which you mention ?

admin

kayjay55 Looks like there's some other glitch going on here. At 23:01, the start and end time instruction were sent as part of the 22:30-23:00 slot, which caused this problem.

We need to do some more digging into this, apologies.

Your schedule for tomorrow looks OK though, it will be charging in the cheap slots from 21:30 - 11:30 by the looks of things.

kayjay55

So we now have to the Agile rates for tomorrow and it another super-cheap day . WW has already selected for me all of the first 21 slots tomorrow because they are well below my 9.8p threshold and on top of this , WW has already selected the last 5 slots of this evening . If I am understanding this correctly , this will be another condensed block spanning the Agile window ?…. and we would have the risk of another UI glitch at the front end ?