Not Charging

H1973uk

The last couple of days I've had an issue when my battery hasn't charged during certain sots i've check the logs on WW and on my inverter and the instructions have been sent and received but all my battery does is effectively pause and go into idle and my house load is picked up by the grid.
in the below image the battery was meant to charge at 21:30, and you can see it just stopped and did nothing?

H1973uk

I've had a look at some previous logs and the issue appears to be if I try to charge over midnight from one day to the next, it just pauses the battery.
ie 21:30 to 02:00 the battery just paused and grid supported the load.

admin

H1973uk What does your WW activity log say? And I presume you are talking Agile charge slots, right?

Can you spot anything in your Giv inverter log?

H1973uk

Yes agile slots.
WW sent an instruction @ 21:29 to charge from 21:30 to 02:00.
The inverter logs show the same but at 21:30 the battery went idle and didn’t charge.
I tried manually changing the start time on my inverter and it still wouldn’t charge.
It only did a timed charge once it had gone past midnight.

I have been looking through my inverter trends and once it didn’t charge as asked from 21:00 till 04:00 it’s just sat there on idle.

Looks like a GivEnergy issue to me.

admin

H1973uk Yeah, sounds like a Giv issue - see what happens if you can isolate further and Pause WW schedules, then manually instruct via the Giv app or portal.

H1973uk

Going to try that tonight.
Will keep you informed