Slot not saved

AndreaL

Over the last couple of days I noticed that extra slots I had added seem to be deleted at some point. I added and saved them again but this morning my extra 7am slot is gone and it didn't charge that slot which is annoying as I won't have enough to get to the next cheap slot. I also usually add a cheap clot in the evening and that also disappeared.

admin

AndreaL It's worth noting that when the new rates are published at around 16:00 - we run a populate schedules afresh, which runs at around 16:35. So best time to change/modify slots would be sometime after 16:35, especially for slot selections which are after 16:35.

Hope that helps.

AndreaL

I am not sure if this is the same issue but if I set the last slot of the day (22:30) then this is removed when the next cycle runs at 16:35 the next day. Surely the new schedule should only affect the newly added slots not the old ones.

admin

AndreaL It gets recalculated because the last two slots are not available yet for today. Best approach is to modify/save your charge slots straight after 16:35 and up and to around 16:00 the next day.

AndreaL

It is not always possible to check every day around 5pm when the slots are reconfigured. The slots up to 22:30 have already been released so why do they need to be changed when the new slots are recalculated at 16:35. None of my schedules cover those time slots so the only ones that are there have been added manually earlier in the day.

admin

AndreaL This is simply because there are a lot of overlapping Agile charge windows from the current day into the next day, for which rates were not available up until 16:00ish.

So seemed like a consistent and reliable approach to recalculate shortly after that.