Failed to connect API key

keithrsmith

It looks like my API key expired causing a fail to connect error. I didn't know this could happen so it came as a surprise. I have generated a new key and reconnected. Could you confirm this to be the case.
MY ID is inborn-host

keith smith

keithrsmith

Maybe an email notification of things like this would be nice.

keithrsmith

created a new key and got a response when I hot connect - i'e the serial no was reported. Came back to check after a while and now getting api failure again. - check API key. Something is broken.

MrMessy

Have you deleted/revoked the old API key?

keithrsmith

Have now - no difference. The old API key had definitely expired. I didn't know they did that.

keithrsmith

For information . I have given the new key full control on the api , but no other control.

admin

keithrsmith Permission scopes on API key should look like this:

IMPORTANT NOTE: And make sure after clicking 'Connect', you also click Save at the bottom of the Settings page.

Surfcornwall

Same issue, not connecting with my givenergy AIO battery anymore, I've created a new Api key but still won't connect
Any ideas?

ianisbambam

admin I have same issue but cannot click on save before the error message appears to reload. I have a 3 phase supply - I assumed this inverter would be covered.... Please help
I have revoked and regenerated several api keys and get the same issue

keithrsmith

New key as above.. That fixed it.
Are these settings new? Didn't know about expiry date for the token.

admin

keithrsmith They made their permissions scopes more granular yeah. Been like that for a while now I think.

Surfcornwall

Sorry, yes, my API token had expired as it was the first time of happening I couldn't understand why.
Also I was changing the API on my Octopus account, not my battery 🤦🏻‍♂️
I've created one that doesn't expire, as you can always revoke it if it's not needed anytime.

admin

ianisbambam Check the GivEnergy forums, I'm pretty sure the Giv API currently doesn't quite work for 3-phase inverters.

ianisbambam

admin Thanks - looking everywhere and getting very frustrated as Wonderwatt seems to do everything I need and I cannot get into it and Givenergy don't seem to know whether it works or not

admin

ianisbambam You can drop us a line on labs@wonderwatt.com - we may be able to troubleshoot it further, so you can pass the correct details to Giv for them to troubleshoot.

ianisbambam

It seems as if Wonderwatt will not work with 3 phase givenergy barrtery - now I cannot even delete my account - help!!!