WW turned off my scheduled charge for no reason!

miffy

I use WW to export. I never ever ever use it to charge my batteries. Instead, I use my inverters web portal (GivEnergy) to schedule my overnight charge. This was initially because I didn't have enough slots in WW to do this as I'd used up all five original ones for various export rules. I got used to using my inverters web portal to set my overnight charge, so never changed this when the number of slots increased to twenty recently.

As I currently can't sleep thanks to covid :( I noticed at 0210 this morning that my usual 2-5am charge had not started.
I checked my inverter log and saw this:

Then I checked my WW log and there is no record of it having sent those commands!

I really don't want WW turning off my scheduled charge like this! What is going on please?

admin

miffy Looks like you toggled the Pause schedules slider on around that time, which will interrupt any schedules that are running, as per the notice on the Pause schedules page.

Hope you get well soon btw!

miffy

admin Thanks.
This situation isn't quite what I would interpret that notice as saying. The charge schedule had nothing to do with WW. I would expect all WW schedules to be interrupted if Pause schedules in WW is used, however, I would not expect this to apply to my charge schedule which is solely set on the inverter. Plus, it wasn't actually running at that time, so the statement didn't lead me to believe using Pause would cause an issue. Note: I am very literal.

Perhaps the Important notice needs to be reworded to make it clearer? For example: Important: if any charge or discharge schedules exist on either WW or your inverter, these will be reset. Or words to that effect anyway.

admin

miffy Plus, it wasn't actually running at that time, so the statement didn't lead me to believe using Pause would cause an issue

You're right, but as this was a Pause toggle, and you only snipped the section of the Activity Log with that in, we have to assume that may have been toggled on/off before too, thus interrupting it.

However, it would be useful if you could snip the full activity log from before 2AM and through to 5AM so we can understand what may have interrupted it.

admin

miffy Perhaps the Important notice needs to be reworded to make it clearer? For example: Important: if any charge or discharge schedules exist on either WW or your inverter, these will be reset. Or words to that effect anyway.

This could be better, and yeah, if no charge schedules (or Agile charges) are set up by the user, Pause shouldn't really touch that, and same for no export. We'll address this in a fix, thanks.

miffy

admin Sure, here's more of the log:

I had been faffing with the Inverter's Pause Battery function because we were scheduled a crap weather day. But I was half asleep and couldn't read the actual time (didn't want to get my glasses!!) so had to correct myself a couple of times.

admin

miffy OK, so there's nothing there on WW side that sent anything or that caused your Giv charge schedule to not start.