Hi. I’m new to WW and my agile slots aren’t charging. Does work on manual. Have I missed something! fine-kitchen Thanks

@"Adehslev"#p4761 Always state your Your WattID when requesting assistance. It can be found on the Advanced Settings page. I had the same issue overnight https://community.wonderwatt.com/d/519-no-entry-in-my-activity-log-for-charge-slots-which-failed-to-run

Same here. 4 slots but no charge. functional-estate.

Think everyone on GE has it. Suspect it's to do with the GE update last night. One of my slots worked, so it charged to 34%

My GE didn't charge overnight on Agile either My 10 day trial not going well.

@"steve_phillippo"#p4767 I hear you Steve, but this is most unusual. I have been using WW for months - while this is not the first time, it is very rare.... there will be a reason and a response I suspect, will be forthcoming soon. Bear with

@"steve_phillippo"#p4767 I’m also new and mine didn’t charge the night before either. Two out of two failed. Trial not going well 😢

@"KristianS"#p4764 Watt ID is fine- kitchen

@"Adehslev"#p4761 This would be the reason for your agile slots not charging last night: [URL=https://i.imgur.com/E53rLyQ.png][IMG]https://i.imgur.com/E53rLyQh.png[/IMG][/URL] So toggle your Pause off here: https://app.wonderwatt.com/pause

Agile not charging

Adehslev

KristianS
Watt ID is fine- kitchen

admin

Adehslev This would be the reason for your agile slots not charging last night:

So toggle your Pause off here: https://app.wonderwatt.com/pause

Adehslev

admin
That would explain it then. Thanks 🙏

admin

Huey There was a Giv maintenance window early in the night/morning, which affected lots of Giv users.

But some of your slots charged though. See 3:00 - 3:30 instruction here:

admin

steve_phillippo Likely Giv maintenance which has affected a ton of users. Send us your WattID (under Advanced section) and we can diagnose the exact reason in your case.

steve_phillippo

admin needy-ratio

johalareewi

admin ikely Giv maintenance which has affected a ton of users.

WW would still have tried to action the charge slots so there should be activity in the WW log?

johalareewi

WW missed Agile charge slots from 00:00-01:30. Nothing in WW activity log either so looks like WW didn't even try. The 03:00 and later slots worked ok as did the 22:30-23:00 slot.

WW log

neighboring-volume

admin

johalareewi It did try, but failed prior to setting instruction, getting SOC/Plant details failed and it wasn't logged. We'll fix that so it will log in Activity log in future.

johalareewi

admin Ok. Just got used to seeing failed connection messages in the actvity log.
I guess the try the next slot in 30 minutes got bypassed too?

admin

johalareewi Yeah, that bit didn't get executed because of the error too.