Failed to set inverter schedule for Agile slot

Robbie

I noticed today that Wonder Watt has not been working for two days and I can't see why, how can I get some help on this? my ID is old-dust
Thanks

admin

Robbie Looks like we're getting an error response back from Growatt, see below.

Can you confirm serial starts with WKK2?

Basically, you won't be able to set a schedule through the Growatt Shine app or browser desktop either and will get a similar error. So try that, and if it fails, it would be best to get in touch with Growatt.

jaypeagi

Having the same problem here, I’ve messaged Growatt and will update with any response.

Robbie

I have two inverters, one dumb and one hybrid, one is an RSK and the other is WKK, it was working fine for months, now all of a sudden not working.
I can set fine on Web and Shine and via MQTT

Robbie

looking at the settings in Wonderwatt, looks like the serial number is the wrong inverter and I can't set it.

Robbie

OK, I shutdown both inverters. Started the hybrid and returned to Wonderwatt and connected, this correctly displayed the right serial number. I then started the dumb inverter and selected connect again and it selected the wrong inverter.

So I think the problem is here somewhere, is there a way for me to set the correct inverter?

admin

Robbie We can set the correct inverter for you in the background, can you email us on labs@wonderwatt.com and presumably you have two separate WW account logins to manage them? If you provide us with both WattIDs we can then fix this for you.

This is because we don't typically support multi inverter setups, but we can update this in the backend for you, to allow this to work as you'd expect.

Robbie

admin No I have one account with two inverters... with both running and selecting connect it gets the wrong one. I just did the same again and didn't select connect when the second inverter came up. If you can hardcode it that will be great. I will email you now.

Robbie

The dumb one doesn't need managing, it is dumb and has no controls

Robbie

I just subscribed for a year, hopefully, you can sort this out as I said this has been working for for over a year

admin

Robbie Thanks for your sub, this has been sorted for you now, as per our e-mail, cheers! Let us know if you encounter any hiccups.