Subscription ended early

tomread1

I purchased a 1 year subscription on 16th July, but it says it’s finished already. My watt ID is mindless-world

ChrisP

Mine has ended early too. Purchased in July. buttery-character

admin

Looking into that now.

All sorted for you, should be fine now.

This happened due to the fact that a new subscription was effectively started, one due to failed card that the payment processor processed a failure for, which then cancelled the sub. And similar for the yearly sub. The 3-monthly one effectively cancelled, then overwrote the subscription status.

ChrisP

admin Awesome! Thanks for sorting

tomread1

Whilst I can now see my subscription is active on the subscription page. My schedules aren’t being triggered. There is nothing on the activity log since 10th August despite schedules being active and not changing.

admin

tomread1 Ah yeah, schedules are automatically paused when a sub is cancelled.

https://app.wonderwatt.com/pause

We've unpaused this for you now.