My EV was still plugged in this morning from overnight, and commenced another scheduled charge window at 9:30 until 11a.m. I need to go out so 'stopped' my Zappi charger, which cancelled the Octopus schedule, however I've noticed that my home battery is still charging from the grid presumably at peak rate as I presume WW is still controlling matters. I realise this is no doubt my fault, but is there a simple way of stopping the WW IOG schedule please @"admin"#1? I've tried pausing schedules but have currently used quick setting to force my home battery to export to stop the charging from grid.. EDIT: I have done an inverter reboot via the GE portal but battery is still charging from grid, so have left my battery discharging via quick settings for now. EDIT 2: was still charging from grid after 11a.m. so I I have physically rebooted the inverter which has now got it working normally again. Could you please advise, in case this happens again @"admin"#1? Neat-permission

@"J1m"#p9797 We sent this reset charge rate cmd at 9:50 and set the time back to 23:30-5:30 - but we leave the AC flag on. [URL=https://imgapi.wonderwatt.com/i/slwLtv6.png][IMG]https://imgapi.wonderwatt.com/i/slwLtv6h.png[/IMG][/URL] This was requested before by someone on here that was on IOG. But are you saying that this does not stop your current charge? That sounds like a bug with GE right? If your current charge time was set to 11:00 AM say, and we sent 23:30 - 5:30, it should stop charging from the grid. Can you dig out your GivEnergy logs from their portal please?

@"admin"#p9798 okay, I've got the logs as a csv file. Am I able to upload or paste the contents?

@"J1m"#p9800 You should be able to paste screengrab in here. Next time this happens, I wonder if simply setting the AC Charge enabled flag to off stops it. It just seems unnecessary and feels like a GE bug for your inverter/firmware combo.

@"admin"#p9801 okay, Ive taken screenshots, hopefully readable! Can you advise where to access the flag if thats the only solution please?[URL=https://imgapi.wonderwatt.com/i/AGa7Jvh.jpeg][IMG]https://imgapi.wonderwatt.com/i/AGa7Jvhh.jpeg[/IMG][/URL] [URL=https://imgapi.wonderwatt.com/i/PwzCzW2.jpeg][IMG]https://imgapi.wonderwatt.com/i/PwzCzW2h.jpeg[/IMG][/URL] [URL=https://imgapi.wonderwatt.com/i/vEKapHb.jpeg][IMG]https://imgapi.wonderwatt.com/i/vEKapHbh.jpeg[/IMG][/URL]

@"J1m"#p9802 UPDATE..... Because my home battery has got so depleted today due to the earlier issue, I plugged in my EV this evening in the hope that a charge would be instigated, which did happen. The car reached its target SOC at around 9:50 pm but I noticed that the home battery continued to charge. I tried using the GE quick setting to export, then reverted to 'play', but the battery continued to charge. According to the activity log (see screenshot) my regular export schedule kicked in at 10p.m., but again the battery continued to charge! I've currently got the quick setting on export - otherwise the battery will continue to charge from the grid at peak rate! Can you advise further please @"admin"#1? [URL=https://imgapi.wonderwatt.com/i/wEhqA4K.jpeg][IMG]https://imgapi.wonderwatt.com/i/wEhqA4Kh.jpeg[/IMG][/URL]

@"J1m"#p9806 Does turning the AC charge enabled setting to Off via GivEnergy dashboard do the trick?

FURTHER UPDATE! - I tried setting 'play' again on the GE quick setting at around 10:26 (battery immediately started charging again!) and watched when my 10:30 export schedule kicked in, in the hope that that would force the battery to start exporting, but it continued to charge from the grid after 10:30!! I'm going to have to manually reboot the Inverter again. Would appreciate some advice tomorrow?

@"J1m"#p9808 just posted the above and saw your reply @"admin"#1 . I've just tried setting the charge switch off on the GivEnergy portal but no, it's continuing to charge from the grid!

@"admin"#p9807 no, I've tried that and it had no effect.. Wierdly I've just done what I did this morning and manually restarted the Inverter and it is STILL charging the battery from the grid!

@"J1m"#p9809 Sounds like a GE issue then, the from and start time have been set to default IOG and were not in range. And even with AC charge enable flag off it kept going…!

Can IOG charging schedule be stopped

J1m

admin Ive heard nothing back from GE Support so far :-(
I suspect the issue is only when a forced EV charge is instigated during daytime when IOG has a charge scheduled. As I don't need to plug in for the time being I've re-enabled my WW schedules and stopped the GE config. Will be grateful for any advice/support though...

J1m

admin Just wondering if you have had a chance to look at the logs yet please @admin ?

admin

J1m Can't see anything obvious tbh. It makes no sense from what I can tell.

If this happens again, please make a note of the exact date/time, that you would have expected charging to stop, and asl Giv why (despite WW sending a default IOG start/stop time) the system keeps charging.

J1m

admin okay thanks, I've no immediate need to plug in during the day/evening, and am reluctant to do it to be honest! It's a bit worrying that an apparently stable system can suddenly go wrong like this!
I will take careful notes of timings as you suggest next time I do it.

Givenergy have still not got back to me (I believe it's still only Installers that can phone in?), and its not exactly an ugent issue now - but I am disappointed in the customer 'support' that GE now seem to be giving, as it took them ages to respond to my last contact as well. I frankly wish I hadn't got their kit!

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