admin
If it helps (and I've only recently discovered this myself) - if you have a GivEnergy system with one All-In-One battery, the charge commands should be sent directly to the AIO. If you have multiple AIOs, then the charge commands should be sent to the Gateway.

      DualAIO This should now work fine in Release 720. Please Connect with your API key in settings and Save.

      Thanks for working through this with us.

          admin I've pressed the reconnect button and the correct serial number is shown, however, according to the Wonder Watt Activity Log, no charge instructions are being sent at all now.

              DualAIO Looks like there was an issue parsing SOC % from the AIO associated battery. Should be fixed now in Release 722.

                  admin Still don't think this is working. Although the SOC was 100% at 15:30 for a charge slot, I was expecting to see an entry in the log indicating this and advising that the charge instruction was skipped.

                      DualAIO You have an entry in your activity log from 15 mins ago:
                      Battery fully charged, skip charge instruction

                      But it does indeed not confirm whether it is working, as we'd need an instruction for that. You could try an export instruction instead?

                          admin Okay, so the logs can sometimes take a few minutes to appear.

                          It successfully called a charge window between 20:30 to 23:30.

                          However, the charge instructions were not called for the slots between 00:30 to 01:30 and 03:00 to 05:00.
                          Any idea why?

                              admin Hooray, it has successfully sent a charge instruction for 11:00.