J1m Right, so the question is, what is different between the times it works and it doesn't? That has to be the big question, surely?
Given we use the very same commands I would expect you to experience the same if you do this from the Giv app, at least occasionally.
It's strange though that we have a lot of Giv users exporting fine and not reporting issues.
Also very unhelpful of Giv to simply go:'Oh it's WW..." - they could dig through the logs, see what we've sent, and go:"Hmm, yeah that's odd." or "They're missing out xyz instruction", although by the looks of things and you sharing your logs, it doesn't look like we are.
This is so frustrating.