I have a 3 month subscription that needs to be renewed on Jan 1st. Will this happen automatically or do I need to enable something? I don't want a pause in my schedules if I can help it.

@"WindyMiller"#p6491 Should happen automatically, yes.

Just ran a few additional tests on our test environment (in between checking the turkey and whacking the roasties in the oven!), and all looking good. Will keep our beady eye on this on New Year’s Day! In the meantime, Merry Christmas everyone!

Subscription taken today without prompting or problems.

@"WindyMiller"#p6538 Excellent, thanks for feeding back!

Same here - ticked over for another 3 months no issues

How do I cancel my subscription

@"Im0621"#p6591 Go to the cancel link in your confirmation email, you should find it at the bottom.

I only kept my receipt, not my confirmation email. Can you resend my confirmation email

@"Im0621"#p6593 We can cancel your sub for you so it won't get auto-renewed. What is your WattID please?

It is expensive-share. I have appreciated all you have done, but have not used your service as much as I thought I would. Wishing you the best in the future of wonder watt Thank You, Iain MacDonald

Subscription renewal

Booji

I had a 3 month sub which was automatically renewed on on 12/2. I must admit I didn't realise it auto renewed and it went straight into my junk mail folder. I only took 3 months as I had only been a member for about a month until subs started and as a new owner of a battery I wasn't sure I would need it. Little did I know that GE is so poor with timing event I would need your service even if I don't use Octopus agile or intelligent options. Is is possible to cancel the 3 month renewal and change it to a 12 month sub or is it too late now. ID delicious-can

admin

Booji We can refund you the 3 month sub - and cancel it, and you can then take out an annual one instead?

Booji

Yes please. Happy to do it from the original date. Please let me know when it's done and I'll redo a 12 month 👍

admin

Booji You should be able to buy the annual sub now, and we'll refund you the 3 month one, may take 5 business days to get processed, cheers.

davemattey

I'm finding the subscription info pretty opaque - is there a way to upgrade? Where do you cancel if you want to?
Auto renew by default is not made clear, but maybe I didnt see it in the small print. Auto renew can be sneaky practice and needs to be made very obvious and accessible. I'm sounding grumpy aren't I - I'm not really, WW is a great product which saved me a lot of coding as I intended writing my own dashboard - but I've just gone round in circles wanting to upgrade from 3 months to annual - how do I do that? My subscription expires tomorrow.... thanks, dave

admin

davemattey Hi Dave - thanks, you don't sound grumpy.

You can cancel auto-renewal of your current subscription by following the instructions here: https://community.wonderwatt.com/d/467-introducing-our-subscription-model-october-2024/112

Once done, the auto-renew will not happen and once your subscription expires, you have 3 grace days of subscribing, which in your case you can do by choosing the annual sub.

Hope that makes sense!

davemattey

admin Thanks - all clear. It would be great if subscription management can be administered more centrally rather than finding a old email froma a third party. A few words of explanantion on the subscription page would be really helpful. But all sorted and good for another year!

« Previous Page