Failed to charge overnight

Tima441

tepid-topic

Gen 1
Hy-5 inverter
3 x 8.2kw batteries

For second night in row my batteries did not charge at all. All slots ignored. I did not report previously as I thought I'd done something wrong.

Yesterday I force charged from GivEnergy app.

Overnight 31st/1st I was trying to charge using all cheap slots. Under 10p? But they appear to have been deselected/ignored.

Overnight 1st/2nd I was trying to charge using all cheaper slots. I think under 21p. But they appear to have been deselected/ignored.

Today I tried a 30min quick charge from WW but failed as screenshot. So now force charging from GE app.

Tima441

Tima441 to avoid charging during high price slots I've changed GE app to "normal" and reduced discharge rate to try and minimise discharge. (For some reason it continues discharge at abot 760w but I think that's unrelated. We have EPS sockets but I think the draw from them should be smaller).

I've set WW charging slots 10.00 to 14.00.

Tima441

Set GE app to pause. Will update to normal before 10.00

Tima441

Set GE app to normal at 10.15am

Tried Quick charge 30mins from WW. same error as above

Tima441

10.30 ww charge slot set... but did not trigger...

So I've again set GE app to force charge

Frustrating!

admin

Tima441 Likely means your API key has expired as it suggests in our Activity log.

Have you tried creating a new Giv API key yet and updated this in your Settings in WW?

Tima441

admin would have expected an alert/warning etc if that was the case?

Have now generated new api but will not apply. See screenshot. Have tried reload and also logout and back in

admin

Tima441 would have expected an alert/warning etc if that was the case?

You can see in your https://app.wonderwatt.com/log a whole raft of error entries, starting from the 31st December.

Glad you got it sorted now.

Tima441

Seems to have taken it now.

Set a 30 min quick charge successfully

Tima441

admin still inclined to think such s fundamental "error" should trigger an email alert?
Should be easy to configure what type of errors get an alert ..... and user switch on/off?

admin

Tima441 Fair comment, we've currently not baked in email alerts, but will do so in due course. With a setting so people can opt-out.

GeeCee

Originally posted to another thread before I saw this one was more relevant.

“Same problem for me last night and into this morning with GivEnergy All-in-One and Agile Octopus”

Is this my problem too?

GeeCee

GeeCee answered my own question by looking at Activity Log. An email alert would be appreciated. Ta!

Tima441

GeeCee did you check your Activity Log?

GeeCee

Yes that’s how I confirmed that your problem was the same as mine. I recall now that when I took up my subscription to WW 90 days ago, I set that as the period the key would stay valid for - as I was evaluating WW. I then promptly forgot that when I decided to subscribe, etc. with the consequences today. Now all properly configured, new API key and a Reminder to reset at a date in the future.