Charge window failed

Huey

Had a charge window with 4 slots this morning however it didn't happen. Can you advise? WW ID: functional-estate.

WindyMiller

I had the same. First 2 short charge sessions worked but the main one at 2.30am was never scheduled nor in the log.

elaborate-routine

Pourl

Yeah, 4 for me too. But then one I added manually did work??
unacceptable-deal

Jeff

exhausted-native

The block didn't activate, nothing in the activity log. The single slot did.

rjp

Same here. beautiful-rule
Nothing in log, slots showing with dark borders

Surfcornwall

Yes same for me, log shows successful connection but no charge?

02:29:28
Charge instruction set to 100% for 02:30 - 05:00 - Agile Octopus

johalareewi

Same here. 6 slots selected but none executed. Agile HOLD was executed.

neighboring-volume

AndreaL

I had set mine 2am - 4am and mine also didn't charge

mrtnbcky

I also had a charge slot scheduled this morning between 2:30 and 3:30 which didn't happen. There's nothing showing in the WW Activity Log

Additionally, I had an export window scheduled on Sunday afternoon to start at 16:00 which didn't happen, again, nothing showing in the Activity Log, although I'm certain it did show up in there at the time, but on re-checking it today it seems to no longer be there???

buoyant-media

admin

mrtnbcky Additionally, I had an export window scheduled on Sunday afternoon to start at 16:00 which didn't happen, again, nothing showing in the Activity Log, although I'm certain it did show up in there at the time, but on re-checking it today it seems to no longer be there???

Can't see anything in our detailed cloud logs - only an Octo Agile charge slot from 12:00-16:00, no export at all. Perhaps the schedule wasn't active?

Our activity logs are not deleted.

admin

Looks like there was a temporary DB contention issue around 2:30 and leading up to that. We'll look into it. May need to upgrade our DB tier/sku.

Update: There was an automated maintenance update to our DB server, which caused connection timeouts and connectivity issues around the time of the restart.

mrtnbcky

admin Might have been user error, if I think a similar thing has happened again I'll take a screen shot.

WindyMiller

Perhaps if a database error has occurred could the longer charges be scheduled for the next slot rather than the whole group of slots failing?

admin

WindyMiller Yeah tricky really because all the interaction requires DB access here and there.