export not activating

keithrsmith

The last 2 days, the ww log shows a scheduled export was set, but no export happened according to the power graphs.
May be a result of up dating the battery firmware, but I can't see how that would be.
Anyone any ideas?
Keith

Argonauta

keithrsmith
Hi
Same thing happening to me. Commands being sent and recognised by inverter but discharge not starting. Thinking of renewing the api.

keithrsmith

My id is inborn-host
Keith

johalareewi

keithrsmith There was a WW update to not turn off ECO mode on GivEnergy inverters when exporting. If you have an older GE inverter, it probably needs ECO turned off in order to export.

keithrsmith

I see no ability to set this up in the app, so presumably WW should do it for gen 1 inverters, which is what I have.
I have done an inverter reset just in case.
Keith

keithrsmith

Just looked at the release note. That's almost certainly the cause of the problem.
Over to you WW.
Keith

keithrsmith

I don't think it's the api - WW sets my cheap rate charge fine, so it can access the inverter OK. It's got yo be connected to the recent change referred to the the release notes.
Keith

keithrsmith

The timed export parameters are being set correctly, but the export is not activated.
Keith

Argonauta

keithrsmith
Same for me but my api controls everything atm Keith so I’m thinking of limiting the access to inverter, account and site as suggested by WW

keithrsmith

I don't think limiting access will fix the issue, and it means generating a new api key. It's got to be a bug in WW service.
Keith

Argonauta

Ok, thanks. I hope WW agree and fix it then

Mike

Has happened to me as well the last two days. (aggressive -pension)

Ben

This has also happened to me over the last few days.
(Imaginary-main)

johalareewi

This is the post that resulted in the recent WW change to the ECO setting.
https://community.wonderwatt.com/d/453-givenergy-inverters-eco-doesnt-need-to-be-off-when-exporting

keithrsmith

My inverter is a Gen 1 (Installed November 2022). It definitely needs eco off for export to work. WW , please sort this one out.
keith

admin

keithrsmith Thanks for reporting, we'll revert this change and make a toggle available for people who want to leave Eco on for export.

Argonauta

admin
All working smoothly again. Great response; great application!

keithrsmith

excellent response. Thanks
keith

Mike

Thanks very much for the great response

keithrsmith

for confirmation, this from Givenergy
Hi Keith,

With Gen 1 inverters eco mode is still disabled when timed export is set.

All the best,

Jamie Meadowcroft
1st Line Service Desk Engineer

GivEnergy HQ, Osprey House, Brymbo Rd
Lymedale Business Park, Newcastle, ST5 9HX

T: 01377 252 874
W: www.givenergy.co.uk - www.givenergy.cloud

Keith