Blog post explaining more details available here: https://www.wonderwatt.com/wonderwatt-introducing-our-subscription-model/ Your support and understanding is appreciated.

@"admin"#p4280 I know I've only been here a few months and the work you've done is excellent in my view. Hope it continues. However, we all knew a subscription model was coming.. I do have a couple of points though: 1) You probably out to pin this, or make it more prominent, otherwise a lot may miss it. 2) Could you clarify "Early Supporter"? 3) How do you pre-register?

@"MrMessy"#p4284 Thanks, anyone who signs up before the 1st of October will automatically qualify for the discount. And keep the discount. No need to do anything.

Probably a very dumb question, but I can't see where to sign up. Is there a link somewhere I haven't spotted?

@"NewbiS"#p4288 will be live in October, nothing to do just yet. Just giving users a heads up.

If you get a LOT of subscribers, could the price go down?😁

With a paid for service, are there any plans to support EV chargers? I know that there are EV tariffs like IOG but I am on Agile and have an Ohme EV charger that has an API. It would be really handy to be able to select Agile slots to charge the EV (and also to put a HOLD on the Solar battery).

OK so I used your service last autumn/winter and it was reasonable and made charging my battery during winter more efficient and less hassle I guess. However, I haven't used it since March as no need and won't really need to use it until later this month or early October. Appreciate your service was free up until now but I think you are vastly overpricing the product. You are proposing to charge £5.33/£6pm or £64pa and I just don't see the value. The service you supply is convenient not money making and staying with you will cost me money when I can set my Inverter to charge overnight manually and if I overcook it then the export is the same price as overnight import so no loss there (Octopus Flux). If your charge was one off or £10pa I might consider it worth it but I'm afraid you are going to loose most of your customer base at this rate. If you are going to stay with the charge you need to show that it will save more than the subscription which presently it doesn't Sorry to be negative, you clearly have put a lot of work into your service and it was interesting to use, but you need to do a 'customer cost benefit analysis' to work out its true worth not just dream up a fee that similar to Netflix or my mobile with nowhere near the value

@"johalareewi"#p4334 Currently Ohme doesn't seem to be integrated with Octopus directly, but it looks like Ohme have their own integration for Agile, no? If Ohme has an API that exposes the extra IOG slots that have been sent to the car, we may well be able to integrate with it. It depends on the demand for Ohme EV integration.

@"PeteC"#p4333 We'd be happy to get into break-even at the intended charges, to be honest.

Just wondering how this will work for me as I have two accounts to run two systems, One is linked to my google account and the other is linked to my nwife's google account.

Introducing our subscription model - October 2024

KristianS

admin I don't see your planned 'Smart Plug Integration' on this list. As an owner of several GE smart plugs [and yes, before the community shout at me about them all bursting into flames - I am fully aware of the 10 Amp limit] - it would be really nice to be able to control my plugs through WW also - this was an important next feature for me.

admin

KristianS Tough to juggle between all the changes we want to make and new features, but it's not off the radar either.

KristianS

admin Confused by the "Signs up before the 1st October" qualification requirement, if then the link won't be live until October - or am I reading your reply to Mr Messy incorrectly?

admin

KristianS @Davehutchuk @Obiwan From first week of October, you will see a link on the Home dashboard, which will take you to a dedicated subscription section.

Anyone with a registered account before October will automatically be enrolled for a discount to the 3-monthly plan.

Davehutchuk

I'm on the trial at the moment, how do you pay for the subscription?

admin

AndreaL We will put a message up on the Home screen when people log in with a link to the blog article.

Users will have a 10 day Trial that automatically starts from the day we roll out the subscription (1st week of October).

Sean

admin I think your price point for annual subscription could be lower. I can’t see below £40 that it’s worth it. For new customers it could be a real turn off.

admin

Sean Hi - this has already been well explained here. https://community.wonderwatt.com/d/467-introducing-our-subscription-model-october-2024/28

And especially with the annual sub, monthly fee works out around £ 4.50. After VAT, payment processor costs and cloud hosting, very little is left. Not even taking into account time of two people working on this.

Andy

Firstly, thank you for a generous free period using your service. I have found it simple to use and far more effective than more basic solutions like Octopus R&D labs.
One addition to the service that would probably save me far more than your proposed charge would be to link the Agile integration with solar forecasting. I currently have solar (on a feed-in tariff) linked to a battery system. My usage tariff is Octopus Agile. Within wonderwatt, I can set my "SOC less" and "SOC target" along with the time window and number of slots. It would be great if these SOC targets could be automatically adjusted based on the likely power production on my panels vs the historic load for my house (even if this load value was manually entered by the user). At the moment, in summer, I set the SOC targets low when I require no heating and the panels/battery will cover the load 80%-90% of the time. In the winter, I default to a high target but then on sunny days export when I would prefer not to (having paid to charge the battery unnecessarily).
I realise that this feature is probably more beneficial for those on a feed-in tariff (a minority I guess), who do not wish to export. Therefore, it may not be something worth your time.
Thanks again for your work on the website/application.

admin

Andy Thanks, glad you are finding WW useful.

Yeah, solar forecasting integration into Agile is one of our next things to get integrated.

JayC

Please do have a look at integrating ApplePay… the less clicks the easier that annual subscription.

admin

JayC Thanks, good suggestion, Apple Pay should be available via our Payment gateway. As long as you are using the Safari browser.

deepee

What will happen to my account if I don't sign up? Im looking at maybe seeing how things go and compare between WW and just setting my battery to charge at a fixed time slot. Might sign up if I can see a difference.

For me it's about savings. Do you have any figures of how much WW might save? I know it's difficult. I'm just going to be setting my battery to charge at 2-4am as the prices will be cheaper anyway. I might not pick up on the best slot (I'm on agile) but it'll be better. The only thing I would be missing is my extra back up charge before the peak time.

I'm Growatt too so I think there is less features for WW than other manufacturers and in the future.

admin

deepee What will happen to my account if I don't sign up? Im looking at maybe seeing how things go and compare between WW and just setting my battery to charge at a fixed time slot. Might sign up if I can see a difference.

Once the 10 day trial ends (which starts from when we activate subs, sometime this week), your automations will be set to Paused.

deepee For me it's about savings. Do you have any figures of how much WW might save?

Really hard to say, I can imagine for most users on Agile the time saving alone is easily worth it. Depending on how much you value your time, as mentioned in a rough calculation here: https://community.wonderwatt.com/d/467-introducing-our-subscription-model-october-2024/28

johalareewi

admin I can imagine for most users on Agile the time saving alone is easily worth it.

This is how I am looking at it. Actual savings on electricity are not that big but WW makes it a lot easier to manage charge slots and the HOLD feature is a god send to stop the EV draining the GE battery. It would be great if WW could control the EV charger as well.

admin

johalareewi I thought Octopus were going to support Ohme chargers properly, although this has been on their roadmap for ages.

Would equally be useful for people using HA that have an Ohme charger.

johalareewi

admin I thought Octopus were going to support Ohme chargers properly

Seems to be similar to GuvEnergy's 'coming soon'.

Giles

Your blog post says, "Refunds can be requested and will be issued pro-rata ..." Under what circumstances can we apply for a refund? For instance, if we've opted for an Annual Subscription, and then find we're not using the service for a few months?

admin

Giles Yeah, that would be a reasonable circumstance. Obviously, there is an element of discretion involved, but under normal circumstances (ie. not gaming the system) you'll get a no-quibble pro rata refund.

We may well need to revise those terms, depending how people are using it. I'm sure you understand. As an example, we may for instance need to restrict the number of refunds of an annual plan to one a year.

KristianS

Subscribed!
For an annual subscription.
For me, it is probably not financially neutral. Still, the sheer convenience of not having to 'manage' my charging slots on Octopus Agile for my GivEnergy AIO per day is invaluable. And now HOLD is truly hold, then my energy consumption is optimal. [for everyone else's reference, I don't have solar - so grid charging is key to my success here]
Just a quick reminder on the to-do from my perspective

Battery Discharge Setting needs to be managed so that power-hungry appliances don't immediately drain the battery
Ability to set 'Price' below on a per schedule basis [Column added Charge Window] to allow to see on the same page what effect that has rather than ping back and forth to the Advanced page
GivEnergy Smart Plug integration
Multiple-AIO feature [did I read you were doing a beta here?]

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