Home page not working

Ijhhh

My home page has stopped displaying data with a API error message.
Any suggestions?
When I try to upload a screenshot all that presents is a web link of the photo.
Id Handmade-key

admin

Ijhhh Your Giv API key probably has expired?

Ijhhh

Possibly. I assume I just enter it again in settings?

admin

Ijhhh Yep, then Connect, and don't forget to Save at the bottom to persist to database.

Ijhhh

I've tried several times adding a new API token, clicking connect,save etc but still can't connect. Extremely annoying as it's been connected and operating well up to now. I'm assuming my system now won't charge tonight as scheduled...
Obviously this trial period is coming to an end and I wish to subscribe but at the moment it's pointless if I can't connect!
Wonderwatt really needs to provide some basic user guides as it's frustrating having to trawl through chat forums looking for solutions.

admin

Ijhhh There is a section in the FAQ https://community.wonderwatt.com/d/5-wonder-watt-faq - which is pinned at the top in the General forum, and it contains link to here: https://community.wonderwatt.com/d/19-api-token/2

Make sure you select all those permissions.

If that still fails, drop us a line at labs@wonderwatt.com and we can test the API key for you and work it out from there.

Ijhhh

Thanks, I did select all those permissions to no avail. I'll email as suggested.

admin

You can test your API key out by using https://reqbin.com

In the URL field, paste: https://api.givenergy.cloud/v1/site

Then click the Authorization tab and paste your API token in there:

Click Send, and you should see a valid JSON formatted response like this:

NOT HTML like this:

Ijhhh

This is what comes up. Is this a JSON response. Apologies I am not an IT expert....

<!DOCTYPE html>
<html lang="en">

<title>givenergy.cloud</title>

<!-- Fonts -->
<link rel="stylesheet" href="https://fonts.googleapis.com/css2?family=Open%20Sans:wght@400;600;700&display=swap">
<link href="https://cdnjs.cloudflare.com/ajax/libs/MaterialDesign-Webfont/7.2.96/css/materialdesignicons.min.css" rel="stylesheet">

<link rel="shortcut icon" href="https://api.givenergy.cloud/images/favicon.png">

<link rel="preload" as="style" href="https://api.givenergy.cloud/build/assets/app-be54edbf.css" />
<link rel="stylesheet" href="https://api.givenergy.cloud/build/assets/app-be54edbf.css" />
<link rel="preload" as="style" href="https://api.givenergy.cloud/build/assets/app-1d45850d.css" />
<link rel="modulepreload" href="https://api.givenergy.cloud/build/assets/app-24472afb.js" />
<link rel="stylesheet" href="https://api.givenergy.cloud/build/assets/app-1d45850d.css" />
<script type="module" src="https://api.givenergy.cloud/build/assets/app-24472afb.js"></script>
<style>
    .bg-color-primary { background-color: #4fbba9 !important; }

.color-primary { color: #4fbba9 !important; }
.bg-color-accent { background-color: #b6b5b5 !important; }
.color-accent { color: #b6b5b5 !important; }
.bg-color-secondary { background-color: #233c7b !important; }
.color-secondary { color: #233c7b !important; }
.bg-color-success { background-color: #4fbba9 !important; }
.color-success { color: #4fbba9 !important; }
.bg-color-info { background-color: #86d7ef !important; }
.color-info { color: #86d7ef !important; }

admin

Ijhhh Yeah, likely something up with the API key permissions. You are getting the HTML error response page.

Giv should actually make sure this is a genuine JSON response with error details, but we’ll try and pick that up with them.

Also make sure when you copy and paste, you don’t accidentally put a leading or trailing space in. It’s an easy mistake to make.