• Solax

  • Problems connecting WW and Solax Inverter

Hi. I have just set up a new WW account. I have a Solax inverter.
In WW inverter settings, I have entered username, password, token and serial number. When I click connect I get a message ‘An error has occurred’. I know the info is correct because I have pasted it from the Solax portal. I have reset the token, but still same message with the new token.
I have also tried tried using the API address for the token, rather than just the token number and get a different error message ‘failed to get real-time info from Solax'
What am I doing wrong??

    Pablo We’ll have a look at this for you, and update you here.

      Pablo Interesting, what's your setup? I ask as I have a Solax inverter and Giv battery. I only enter my Giv token in the WW settings page.

          JayC This user just has a Solax inverter I believe.

            Pablo It looks like you entered the URL part in the token ID field which caused the issue. You just need the numerical part there. Could you try again please?

              I have a Solax inverter and solax batteries.

              I have tried entering just the number, in fact that was what I did first time, it was only when this produced an error message that I tried the URL.

              This is a screenshout of the error:

                Pablo We've just added some additional logging and capturing of the error response from Solax, could you please attempt to connect again? It will fail, but we can inspect the response and work out what has gone wrong.

                Thanks!

                  This is the error that I get now

                    Pablo Should be fixed now, in Release 883. Thanks for your patience!

                      2 months later

                      Hi,
                      just trying to do this on my Mac in Safari and have the same issue.

                      Error Parsing Realtime Data from Solax

                        • admin

                        • Post #12
                        • Edited

                        PeterChurch Could you drop us a line please Peter? labs@wonderwatt.com - we'd like to get this sorted.

                        We checked the logs and can see your token is invalid:

                        Could you try generating a new Solax token please?